Your Questions, Answered

Roilti is a category-redefining incentives platform that helps organisations launch, manage, and measure loyalty and marketing programs through their existing enterprise systems. It automates complex incentive-led campaigns with rapid deployment, scalable solutions, and ISO 27001-certified compliance.

Roilti is designed for brand marketers, agencies, sales teams, and loyalty managers who need to deliver flexible, scalable, and compliant trade rebate, loyalty and incentive programs to market quickly.

Roilti offers both managed and self-managed solutions, depending on your needs. For speed and cost-efficiency, our DIY tools enable independently managed fixed-logic campaigns. Currently, self-managed solutions are custom setup to for volume based client instances. Single-campaign self-managed solutions are on our product development roadmap, and due for release in the near future.

Roilti BUILDER is our fastest, most cost effective solution for deploying campaigns. It uses pre-configured promotional mechanics with fixed parameters, so you can launch without the delays of custom builds or testing. It’s campaign setup made easy - ready in as little as 5 days from $5K.

• Fixed Mechanics (Roilti BUILDER): Pre-built templates ideal for fast, cost-effective campaigns that don’t need heavy customisation.

• Custom Mechanics: Tailored solutions for unique needs like tiered validation, gamification, or enterprise integrations.
These require more robust development and longer lead times.

In contrast, Custom Mechanics are bespoke solutions tailored to meet unique business needs. These typically involve more complex functional requirements — such as tiered validation, custom prizing, gamification, experiential elements, or custom integrations with enterprise systems.

As one-off builds, they require more robust development, testing, and security measures, which results in longer lead times before deployment.

Yes. Roilti handles end-to-end prize fulfilment - from digital gift cards and cashback to 3PL logistics for physical rewards like cars, merchandise, and travel.

Roilti supports:
• Trade & Consumer Promotions
• Cashback Offers
• B2B Loyalty & Training Programs
• Refer-a-Friend Campaigns
• Gamified Experiences (Spin-to-Win, One-in-X Wins)
• Team Rewards via Rapid Rewards

Roilti can also be used to send Digital Gift Cards at scale — perfect for team rewards or customer incentives using Rapid Rewards. 
Whatever the use case, Roilti has it covered — and if it doesn’t exist yet, we can explore building the solution for you.

Yes. Campaigns are fully customisable with your brand’s visual identity and can be hosted on Roilti microsites or embedded into your own site or app.

Yes. Start with a single campaign to see how Roilti manages validation, fulfilment, compliance, and reporting effectively.

Yes. Roilti integrates seamlessly with apps, CRMs like Salesforce, and complex enterprise systems. 
It can act as a standalone platform or as middleware via API for data validation, transformation, and fulfilment.

Yes. The Roilti Dashboard gives you live insights into redemptions, engagement, and reward spend. 
Track performance over time and compare campaign results with advanced reporting tools.

Pricing depends on campaign complexity, usage, and support level.

• Prize Draws, starting from a few hundred dollars

• Roilti BUILDER, Fixed-cost deployments starting from $5K.

• Custom mechanics, integrations, and gamification are scoped individually.

Roilti BUILDER is our most cost-effective and accessible product, as it uses fixed-logic mechanics with limited variables for change.  BUILDER supports fixed-cost deployments, which can be paid for on a per-campaign basis or via subscription.

Simple prize draws can start from a few hundred dollars, while Fixed Mechanics campaigns begin at $5K.

However, certain mechanics, prize types, and fulfilment models may require different base costs depending on the complexity and scale of the campaign.

Yes — speak to our Customer Success Team to explore Enterprise solutions and tailor pricing to suit your ongoing business needs.

Loyalty HUB helps organisations deploy tailored B2B Trade Rebate and Consumer Loyalty programs. 
It’s ISO 27001-certified and manages validation, fulfilment, and reporting with enterprise-grade compliance.

Loyalty HUB delivers the technology platform for your loyalty program. For strategic program design, speak with our Customer Success Team about additional services.

All clients receive guided onboarding, phone support, and documentation. Managed clients benefit from end-to-end campaign oversight.

Absolutely! Book a live demo and we’ll show you how Roilti works.

ISO 27001 is a globally recognised standard for information security management systems (ISMS). It confirms Roilti has robust, enterprise-grade processes to protect sensitive data, including customer information, campaign data, and critical business systems.

Yes — Roilti is ISO/IEC 27001:2022 ISMS-certified, demonstrating our commitment to enterprise-grade data security, risk management, and compliance with international standards.

All data is encrypted in transit and at rest, hosted securely in Australian data centres to ensure compliance with local data sovereignty laws.

Yes. Roilti supports lotteries-regulated promotions across all Australian states and territories. Our platform is uniquely set up to help manage permits, prize fulfilment, winner validation, and audit reporting to ensure campaigns run smoothly and stay compliant.

Our certification covers the development, management, and operation of the platform, including data storage, transmission, access controls, and overall information security governance.

It ensures any sensitive or personally identifiable information (PII) processed via Roilti is protected to international best practices—critical for enterprise clients in regulated industries.

Roilti undergoes regular external audits and continuous internal reviews to maintain ISO 27001 compliance and adapt to evolving security requirements.

Yes. Roilti’s platform aligns with Australia’s Privacy Principles (APPs) and the EU’s GDPR to ensure responsible data handling across jurisdictions.

We use enterprise-grade encryption, secure data centres, role-based access controls, and end-to-end security policies to safeguard your data — in transit and at rest.

Yes. Roilti supports user role permissions and granular access controls so only authorised personnel can manage specific data.

Yes. We support data access, correction, and deletion requests in line with privacy laws, facilitated via your account or through our support team.

Roilti has a documented Incident Response Plan and complies with the Notifiable Data Breaches (NDB) scheme. In the event of a breach, clients are promptly notified, and mitigation measures are enacted immediately.

Yes. Roilti offers secure API integrations with CRMs, ERPs, and other enterprise systems using best practices for authentication, encryption, and data handling.

Yes. We can enter into DPAs and privacy specific contractual terms to align with your organisation’s legal and compliance requirements.

Yes. Roilti conducts ongoing risk assessments and penetration testing to proactively identify and mitigate potential vulnerabilities.

Access is strictly limited to authorised personnel under the principle of least privilege. All access is logged and monitored for audit purposes.

Roilti only partners with vendors who meet our strict security and privacy standards. All sub-processors are contractually bound and reviewed regularly for compliance.

Yes. Our Customer Success and Compliance teams provide documentation, audit trails, and assistance during regulatory reviews or privacy assessments.

Yes. MFA is enabled to enhance account security and prevent unauthorised access.

Yes. Roilti offers end-to-end audit trails that log all campaign and user activity, supporting compliance reporting and ensuring transparency.

Roilti integrates Know Your Customer (KYC) and Anti-Money Laundering (AML) checks where required and uses advanced fraud detection tools to protect brands and customers.

Yes. Roilti maintains cybersecurity insurance as part of our enterprise-grade risk management strategy, ensuring protection in the event of a breach or cyberattack.